Return and Exchange

1. Can I exchange or return an item?

Exchanges and returns are only available for finished products. Raw materials, jade slabs, and other items are non-returnable.

Exchanges are allowed within 7 calendar days, provided the following conditions are met:

  • The item is unused and in its original condition.
  • The original packaging and purchase receipt are included.
  • Earrings are non-exchangeable due to hygiene reasons.
  • If free shipping was provided, an administrative fee may apply.

2. What if the item I received is different from the description or photos?

If the product does not match your expectations, you may return it within 7 days. Returns are only available for finished products. Please request our authorization before returning the item.

3. What if the item’s color differs from the photos?

If the color appears significantly different, you may return it within 7 days. Raw materials, jade slabs, and other are non-returnable. Please request our authorization before returning the item. Please request our authorization before returning the item.

4. What if I received the wrong product?

Please contact us immediately via WhatsApp at +65 9670 6688. We will cover the return shipping costs.

5. Are product images edited or enhanced?

We strive to capture true colors using natural daylight without editing. However, colors may vary slightly due to screen settings.

6. Can I exchange a bangle if it’s too small?

Yes, but it must be returned within 7 days in its original condition. Returns are only available for finished products. The buyer is responsible for return shipping costs.

7. What should international buyers be aware of?

Import duties, taxes, and other fees are not included in the product price or shipping cost. Buyers should check with their country’s customs office for any additional charges.

8. Are all products listed online available for purchase?

Yes, but if you’re looking for something not listed, feel free to contact us via WhatsApp at +65 9670 6688.

9. How do I request an exchange or return?

Please contact us via WhatsApp at +65 9670 6688 for return instructions. Items must be returned with a tracking number, and the buyer is responsible for shipping costs.